Privacy Policy

This Privacy Policy explains how Panda eSim (“we”, “us”, or “our”) collects, uses, and shares information when you use our website pandaesim.com, our mobile apps, and related services (together, the “Service”).

1. Who we are

Panda eSim provides a global pay-as-you-go eSIM and prepaid data wallet. For privacy questions, contact us at Contact support.

2. Information we collect

Depending on how you use the Service, we may collect:

• Account information - such as email address, name, and authentication details when you create an account.
• eSIM and service data - identifiers such as ICCID, install/activation status, wallet balance, top-ups, and data usage needed to provide connectivity.
• Device and app data - device type, operating system, app version, language, and basic diagnostics/crash logs.
• Payment information - when payments are enabled, payment is processed by our payment provider (for example Stripe). We do not store full card numbers on our servers.
• Support messages - content you send us by email or in-app support.
• Website data - standard server logs (IP address, browser type, pages visited, timestamps) and any country search you run on our site.

3. How we use information

We use information to:

• provide, activate, and manage your eSIM and data wallet;
• process top-ups, setup fees, and refunds where applicable;
• show balances, rates, and service status in the app;
• secure the Service, prevent abuse, and enforce rate limits;
• improve reliability and customer support;
• comply with legal obligations.

4. Connectivity and service partners

To deliver mobile data, we work with wholesale connectivity partners and network operators. They process technical identifiers and usage data needed to provision your eSIM and bill data consumption. We share only what is required to operate the Service.

5. Payments

When in-app or website payments are available, card and wallet payments are handled by payment processors under their own terms and privacy policies. We receive payment status, amount, and related transaction identifiers, not your full card details.

6. Cookies and similar technologies

Our marketing website is primarily static. We may use essential cookies or similar technologies required for security and basic operation. We do not use advertising cookies on the coming-soon site. If that changes, we will update this Policy.

7. How we share information

We do not sell your personal information. We may share information with:

• connectivity and eSIM infrastructure partners (to provide data service);
• payment processors (to process top-ups);
• hosting, email, and analytics providers that help us run the Service;
• authorities when required by law or to protect rights, safety, and security.

8. International transfers

We and our partners may process data in countries other than where you live. Where required, we use appropriate safeguards for such transfers.

9. Retention

We keep account, eSIM, billing, and support records for as long as needed to provide the Service, meet legal/accounting requirements, resolve disputes, and prevent fraud. When data is no longer needed, we delete or anonymize it where practical.

10. Security

We use reasonable technical and organizational measures to protect personal information, including HTTPS, access controls, and keeping API credentials on our servers. No method of transmission or storage is 100% secure.

11. Your rights

Depending on your location (including the EEA/UK), you may have rights to access, correct, delete, or restrict processing of your personal data, object to certain processing, and request portability. You may also lodge a complaint with your local data protection authority. To exercise rights, email Contact support.

12. Children

The Service is not directed to children under 16 (or the minimum age required in your country). We do not knowingly collect personal information from children.

13. Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the Service after an update means you accept the revised Policy where permitted by law.

14. Contact

Panda eSim
Email: Contact support
Website: https://pandaesim.com